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These legal terms govern how u77 operates your account, handles your transaction records, and manages the data you share when you use Touch 'n Go eWallet or Boost to fund your wallet. Access to u77 depends on local law and is available only where eligible regions permit.
Our legal framework is structured around the account relationship we hold with you — not around broad marketing promises. When you open an account with u77, you enter into a direct agreement that covers how your personal data is collected, how your transaction records are stored, and the conditions under which your account can be suspended or closed. Because access depends on local law and the regulations applicable to eligible regions in Malaysia, we do not make uniform availability claims. What we can say clearly: every deposit action made through Touch 'n Go eWallet or Boost generates a transaction record that sits in your account history, and that record is subject to the retention schedule described further in this policy. We hold that data for the period required by applicable standards, and we do not share it with third parties outside of what is required for payment processing or legal compliance. If you believe any record in your account history is incorrect, the correction path is through our support channel — not through a payment provider directly. This policy also covers cookies, session data and the information collected when you browse on a mobile device. The current state of your data preferences is shown in your account dashboard after login.
Not every action or service connected to your account sits under the same legal terms. This section draws a clear line so you know exactly what this policy covers and what falls outside it.
The terms here govern how your u77 account is created, authenticated and managed. Login behaviour, session handling and account suspension or closure decisions all fall squarely inside this policy's scope.
Every deposit and withdrawal action tied to your account — whether processed through Touch 'n Go eWallet, Boost or FPX — is captured in your transaction history. Those records are subject to the retention and correction rules stated in this policy.
Game availability, lobby content and sportsbook markets change without notice and are not governed by this legal policy. Those are product decisions. This document covers your rights around data and your account relationship — not the content of any individual game or market.
Payment processors, e-wallet providers and external verification services operate under their own terms. Once a transaction leaves our platform to Touch 'n Go eWallet or Boost infrastructure, their own policies apply. We are not responsible for third-party data handling.
This policy is not passive — it sets out what you can actively do. You have the right to review the transaction and session records held in your account at any time by logging in and navigating to your account history. If a record looks incorrect — a deposit amount, a wallet identifier linked to your Boost or Touch 'n Go eWallet account, or an account action you did not authorise — you can raise a correction request directly through our support channel. We will respond to correction requests within the window stated in the support section of this page. You also have the right to ask what categories of data we hold about you, and we will provide a summary through the same support route. Closing your account is your choice; the process is initiated from the account settings page, and any balance in your wallet at the time of closure is subject to the withdrawal conditions shown in your account dashboard after login.
Log in and open account history to see every transaction tied to your Touch 'n Go eWallet, Boost or FPX deposits. Records are timestamped and show the wallet source for each entry.
If a name, contact detail or linked wallet identifier is wrong, submit a correction request through live support. We confirm receipt and action the change after identity verification is completed on our end.
If any clause in this policy is unclear, send your question to our support team with your account reference number. We respond in writing so you have a clear record of the answer.
Initiate closure from your account settings page. Any remaining wallet balance follows the standard withdrawal path before the account is deactivated. The current withdrawal conditions are displayed in your account dashboard.
Policy questions need a clear answer trail. Use the channels below to send a legal or account query, and keep your account reference number ready so we can locate your records without delay.
Open the chat widget from any page while logged in. For legal and policy matters, state your account reference at the start of the conversation so the agent can pull your data record immediately.
Send written policy questions or formal correction requests to our support email address shown in your account dashboard after login. Written channel means you receive a written reply — useful for audit and record-keeping purposes.
Your account dashboard holds your current data preferences, linked wallet status for Touch 'n Go eWallet and Boost, and the active terms version applicable to your account. Check there first before raising a query.
Account security and data handling are not afterthoughts in this policy — they are the operational backbone of the account relationship. Here is how each area works in practice.
Transaction records, session logs and account history are retained for the period required by applicable standards. You can see the active retention period referenced in the terms version shown on your account dashboard. We do not hold data beyond what that period requires.
We use session cookies to keep you logged in across your mobile browsing session and to remember your account state. You can adjust cookie preferences from the settings shown on the consent layer that appears on first visit. Functional cookies required for account operation cannot be switched off.
When you use Touch 'n Go eWallet or Boost to fund your account, the payment credential itself is handled by the respective payment provider — we receive only a confirmation token and the transaction amount. We do not store your wallet PIN or linked bank credentials.
When this legal policy is updated, the revised version is published on this page and the version date in your account dashboard is updated accordingly. Continuing to use your account after a policy update constitutes acceptance of the revised terms.
The questions below come up most often when account holders read through this policy. Each answer is specific to how u77 operates in Malaysia for eligible regions.
Access to u77 depends on local law and is available where eligible regions permit. If you are accessing the platform from a region where it is available, these legal terms apply to your account in full. If your region is not eligible, account creation is not possible from the outset.
We hold a transaction record that shows the amount, timestamp and wallet type for each deposit. We do not store your Touch 'n Go eWallet PIN or linked bank credentials — those stay within the eWallet provider's own system. Your deposit history is visible in your account dashboard after login.
Contact our support team through live chat or the email address shown in your account dashboard. Include your account reference number and describe the record that needs correction. We confirm receipt and carry out identity verification before making any change to account data.
Yes. Send a data summary request through the support email address shown in your account dashboard. We will provide a written summary of the categories of data we hold. The turnaround time for such requests is stated in the current version of the policy shown on your dashboard.
Closing your account does not trigger immediate deletion of all records. Transaction logs and account history are retained for the period required by applicable standards even after closure. The active retention schedule is referenced in the terms version shown on your account dashboard at the point of closure.
When we update these terms, the revised version is published on this page and the version date on your account dashboard is updated. We recommend checking this page if you receive a notification or see a version date change in your dashboard. Continued account use after an update indicates acceptance of the revised terms.