u77 Privacy Policy: How We Handle Your Account Data
When you open an account with u77, we collect only what we need to keep your account running and your payment records clear — nothing more. This policy explains what data we hold, why we hold it, and the steps you can take to review, correct or question anything on your record.
Account data kept on secure servers
Touch 'n Go eWallet transaction records stored per session
Boost payment data handled under this policy
Data requests answered through our support channel
POLICY POSTURE
What This Policy Covers and How We Handle It
This policy applies to every interaction you have with u77 — from the moment you register an account to each session where you fund your wallet using Touch 'n Go eWallet or Boost. We collect account credentials, contact details and transaction records generated during those payment events. We do not sell your data to third parties. We do not share your payment history with advertisers. Data stored on our servers is kept only for as long as it serves a clear operational purpose: maintaining your account record, processing a transaction query, or responding to a support request you raise. Where local law requires us to retain certain records for a defined period, we follow that requirement and no longer. If you use Touch 'n Go eWallet or Boost to fund your u77 account, the transaction ID and amount are logged against your account for dispute and reconciliation purposes — those records are visible to you in your account dashboard after login. Any third-party payment processor involved in routing your deposit operates under its own privacy terms, which we link from the payment section of your account. We encourage you to read those terms separately. This policy is written for accounts accessed where local law and eligible regions permit, and it may be updated to reflect regulatory changes. The current version is always shown on this page.
Touch 'n Go eWallet
Deposits made via Touch 'n Go eWallet generate a transaction ID logged to your account. That record is available in your dashboard and can be referenced when you raise a payment query with our support team.
Boost
Boost transactions are recorded under your account ID at the point of transfer confirmation. We retain this data for account reconciliation and to assist with any dispute you may raise through our support channel.
Account Credentials
Your registered email, username and hashed password are stored to authenticate each login. We do not store plain-text passwords. You can update your contact details at any time from your account settings page.
Third-Party Links
Links within our platform may direct you to payment processors or game content providers. Their data practices are governed by their own policies. We are not responsible for data collected on those external services.
POLICY SCOPE
Where This Policy Applies and What Falls Outside It
Not every interaction on or around u77 falls under a single policy. Understanding the boundary helps you know exactly whose rules apply at each step — from logging in to completing a payment to clicking an external link.
Account Access
Creating an account, logging in and updating your profile are fully covered by this policy. The data we collect at these steps — email, username, device type — is stored by u77 and governed here.
Transactions
Payment events processed through Touch 'n Go eWallet, Boost or other configured rails are partially covered. The record on our side is ours; the record on the payment processor's side is theirs. Both exist and both are accessible.
Site Content
Game content delivered by studios such as Pragmatic Play, Microgaming and CQ9 is governed by those studios' own data terms. We display their titles in our lobby but do not control the data layer behind their game engines.
Third-Party Services
Any external service you reach by clicking a link within u77 — a payment gateway, a verification partner or an external sports data feed — operates under its own separate policy. This policy does not extend to those destinations.
YOUR ACCOUNT RIGHTS
Practical Actions You Can Take Under This Policy
Your account data is not a locked record. Several actions are available to you at any time, and they do not require legal expertise to exercise. Start with your account dashboard: after login, the settings page shows the contact details we hold, the payment methods linked to your account and your transaction history. If something looks wrong — a name misspelt, an email address that is no longer current — you can update it directly from that page without contacting support. For data that sits outside those editable fields, such as historical transaction logs or account closure records, submit a request through our support channel. We treat these requests as a priority and will confirm receipt. Where local law grants you the right to request a copy of data we hold about you, or to ask us to remove it, we honour that right within the limits the law sets. Availability of these rights depends on your region and applicable local law.
Review Your Records
Log in and open the account dashboard. Your personal details, linked payment methods and transaction history — including Touch 'n Go eWallet and Boost entries — are listed there and can be checked at any time.
Correct Account Details
Update your registered email, display name or contact number directly from the account settings page. Changes take effect immediately. If a field is locked for security reasons, contact our support team to request a manual update.
Raise a Data Question
Send a message to our support channel with your account ID and the specific data point in question. We confirm receipt of every request and follow up with a response based on the records we hold.
Request Account Data or Closure
Where local law permits, you may request a copy of the data we hold or ask for your account to be closed and data removed. Submit this through the support contact path; we will confirm the scope and timeline of the action.
CONTACT PATHS
How to Reach Us on Privacy Questions
Every privacy question deserves a clear path to an answer. Whether you want to check what data we hold, raise a correction or ask about a specific transaction record, there is a direct route to our team. Open a support ticket from inside your account for the fastest response, since our team can match your message to your account record without you needing to share sensitive details in plain text.
Account Support Ticket
Log in and open the support section to raise a ticket directly against your account. This is the most efficient route for data queries because our team can pull your record immediately. Available from the account dashboard after login.
Live Chat
The live chat widget on the u77 site connects you to our support team in real time. Use it to ask a quick privacy question or to get directions to the right form for a data request. Response times vary; check the current availability shown in the widget.
Email Contact
For formal written requests — data access, correction or removal — send an email using the address shown in the contact section of your account. Include your account ID and a clear description of the request. We respond in writing to all formal queries.
DATA HANDLING STANDARDS
How u77 Manages Data, Cookies and Account Security
Handling your data consistently is part of how we keep the account-to-wallet path straightforward. Our approach to security, cookies, retention and access is set out in the four areas below — each one reflects a specific practice rather than a general aspiration.
Cookie Use
We use session cookies to keep you logged in and preference cookies to remember your account settings between visits. Analytics cookies help us understand how the site is used in aggregate. You can manage cookie preferences from the settings panel shown when you first visit.
Account Security
Passwords are stored in hashed form — never as plain text. Each login is checked against the device and session data recorded at account creation. If an unusual login is detected, our system flags it for review before access is granted.
Data Retention
We hold account data for as long as your account is active and for the period required by applicable law after closure. Transaction records tied to Touch 'n Go eWallet or Boost payments are kept for reconciliation and dispute purposes, then removed once the legal retention window closes.
Policy Changes
When this policy changes, the updated version is published on this page with the revision date shown at the top. We do not retroactively apply new terms to data collected under an earlier version without notifying you through your registered account contact.
POLICY FAQ
Common Questions About Your Data and This Policy
These questions reflect what account holders most often ask when they want to understand how their data is handled on u77. If your question is not listed here, use the support ticket path from your account dashboard.
What personal data does u77 collect when I register?
We collect your email address, chosen username and a hashed version of your password at registration. If you fund your account using Touch 'n Go eWallet or Boost, the transaction ID and amount are also recorded against your account. We do not collect payment card numbers or bank login credentials directly.
Where can I see the data u77 holds about me?
Log in and open your account dashboard. Your contact details, linked payment methods and transaction history are displayed there. If you need records that are not visible in the dashboard — such as older logs — raise a support ticket and our team will pull the relevant data for you.
Does u77 share my data with third parties?
We do not sell your data. We share information only with payment processors needed to complete your Touch 'n Go eWallet or Boost transactions, and with service partners required to run the platform. Each of those partners is bound by their own privacy terms, which apply to data on their side of the transfer.
How long does u77 keep my transaction records?
Transaction records are retained for as long as your account is active and for the legally required period after account closure. The specific retention window depends on applicable local law in your region. Once that window closes, records are removed from our systems in line with our standard deletion process.
Can I request that u77 delete my account data?
Where local law permits, yes. Submit a formal request through our email support channel, including your account ID and a clear statement of what you are asking us to remove. We will confirm the scope of the deletion, flag any records we are legally required to keep, and carry out the rest of the request within the timeframe set by applicable law.
How do I update incorrect details on my account?
Most fields — email address, display name and contact number — can be edited directly from the account settings page after login. If a field is locked, contact our support team with your account ID and the correction needed. We process these requests manually and confirm the change in writing.
Does this policy cover data collected by game studios like Pragmatic Play or Microgaming?
No. Game content from studios such as Pragmatic Play, Microgaming and CQ9 is delivered through their own systems. Any data collected within those game engines is governed by the studios' own privacy terms. Our policy covers what we collect on our platform side — account data, session records and payment transaction IDs.
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